Community LINC has been serving the community for over 35 years with the mission to end homelessness in Kansas City for this generation and the next. Community LINC meets with families to create a targeted plan to remove barriers and locate permanent housing.  In addition, Community LINC offers wrap-around services like financial literacy, budgeting, employment coaching, children’s programming and intensive case management to ensure long-term success for families.

 

The role of Director of Operations leads and drives operational performance in the areas of accounting, risk and compliance, human resources, and ongoing operational support for the non-program matters required to run the organization.  Reporting to the Chief Executive Officer, you will develop and implement operational strategies helping Community LINC to achieve its vision, mission, and goals.  The Director of Operations role has responsibility for organizational and operational effectiveness in partnership with your director-level colleagues (Director Development, Director Programs & Compliance, Director Staff Education & Strategy) so the team can focus on the programs and efforts aimed at ending homelessness.

 

Previous operational experience in the non-profit space along with knowledge of non-profit accounting, federal grants, continuum of care, compliance, and physical property management/vendor management will be helpful as you lead the varying functions in this role.  Your background in social work, case management, and/or homelessness accentuates your big-picture thinking and tactical contributions for the organization. The Director of Operations serves as the staff lead for the finance, risk, facilities, and HR advisory committees in connection with the CEO and Board.

 

Core Responsibilities

Financial

  • Lead the financial functions of the organization, providing support for the financial activities of the CEO and the board
  • Manage the day-to-day fiscal activities of Community LINC, including budget preparation, financial reporting, general accounting, compliance governmental reporting, and auditing. Arrange for tax return preparation and other tax requirements.
  • Manage and oversee the annual financial audit and 990 to ensure it is completed in a timely manner with no material issues
  • Work with the finance committee to ensure financial practices and reports are at best practice standards
  • Prepare grant budgets as requested by the development department, providing oversight and documentation of grant spending as well as governmental grant compliance.

 

Risk and Compliance

  • Ensure Community LINC reaches measurable operations goals and consistently demonstrates adequate progress toward longer-term goals
  • Ensure grant spending is within compliance of the grant fund with necessary documentation records
  • Oversee risk management and other legal activities including contracts, certificates of insurance, letters of agreement, and the monitoring and management of property & casualty insurance
  • Ensure Community LINC facilities, in conjunction with the Facility Manager and the facilities committee, are well-managed and in compliance with all applicable laws and regulations
  • Manage contracts and activities of outside partners and vendors including the relationship with technology partners
  • Research and inform CEO of policy and funding changes that impact the organization

 

Human Resources and Operations

  • Lead the human resource functions of the organization encompassing salary & benefits administration, recruiting, onboarding/offboarding, termination, compliance, employee relations in collaboration with the CEO
  • Ensure organization has effective evaluation tools and process for staff’s professional development plans applying coaching, experiential learning, and development opportunities
  • Formally review and evaluate direct reports at least annually and conduct regularly scheduled one-on-one meeting with all direct reports
  • Manage existing systems, management processes, and vendor relationships for organizational effectiveness, performance, and accountability

 

Facilities/Property Management

  • In conjunction with the Facility Manager and the facilities committee, ensure Community LINC is well-managed and in compliance with applicable laws and regulations
  • Manage contracts and activities with outside partners and vendors

 

Qualifications and Success Factors

The Director of Operations will be energetic and passionate, with a track record of achievement in previous leadership roles in non-profit organizations and demonstrated business acumen.

 

Minimum Qualifications

  • Bachelor’s degree in business administration, nonprofit management, human services, social work, or other related field; Master’s Degree preferred
  • Minimum 7 years progressively responsible work performance in the areas of operational leadership, human services, and/or non-profit management with an emphasis in accounting/finance, payments processing, HUD grants, or delivering social services.
  • Demonstrated success in collaboration, project management, and the ability to work in an under-resourced environment through flexibility and the ability to adapt to changes.
  • Results-driven with experience driving operational excellence. Operational experience including systems, data-driven reporting, and cross-functional management or influence.

 

Preferred Qualifications

  • Operates with a growth mindset, receptive to feedback, a willingness to learn new methods, and the ability to maintain a calm, professional demeanor regardless of competing demands and external pressures
  • Experience in non-profit accounting, grant management, fundraising, and/or data management
  • Acute attention to detail coupled with the ability to think and act strategically.
  • Effectively prioritize work and meet deadlines; manage multiple assignments in an organized approach; respond quickly to requests for information and assistance
  • Demonstrated communication and interpersonal skills with board members, client participants, colleagues, and community members with the ability to work with people from diverse backgrounds

 

Please submit your resume to careers@communitylinc.org should you have interest in the role.